Bicep Heart not working? Fixes for common problems and a free redo
By MimicZip Team · Updated:
Short answer
A failed Bicep Heart run is refunded automatically, but a finished clip is not redone for free, even if your face drifts or the heart stays open. Every pack includes bonus previews, so check your photo in one before you spend the credit on the full clip.
What comes back and what does not
- Back automatically: a run that ends with an error and no video.
- Not back: a finished clip where your face changes from your photo, a hand loses a finger or a second person appears. This is a result, not a failed render.
- A new run: another photo or option costs 1 credit, and a 6-second retry is among the cheapest on the site.
- Unused packs: refundable within 7 days, see the refund policy.
What to check in the preview before re-running
Make sure the face is recognisable, there is only one person and nothing is written anywhere. The three fix guides cover the usual misses: the face changes while flexing (guide), an arm or the heart looks odd (guide), and a second person or text appears (guide). Previews per pack: 1 ($8.99), 3 ($16.99) and 5 ($25.99).
To ask for a refund on an unused pack within 7 days, email support@mimiczip.com.
Bicep Heart video: why does my face change when I flex, and how do I fix it?
The face drifts when the photo is dark, small or turned away, because the video goes from a smile to a flex. Use a sharp, well-lit, front-facing photo, run a 5-second bonus preview, then make the full video.
Quick fixes
- Pick a photo where the eyes are open and the face is fully visible.
- Use even light, without a strong shadow across the face.
- Start with the default room and top before changing both.
- Keep hair, hats and scarves off the face in the photo.
Why it happens
The face is large in the selfie frame and moves a little with every beat. A sharp photo gives the model one clean face to keep.
Bicep Heart video: an arm or the heart looks odd, what can I do?
Two arms and a half heart are hard for a video model, so a hand can lose a finger, an arm can bend oddly, or the heart can stay open. Start with the default room, wear a plain top with the arms visible, and check a 5-second bonus preview.
Quick fixes
- Use a whole-body photo with a clear outline.
- Use a photo where both arms are visible and not crossed.
- Pick the daylight option: hands show best in even light.
- Run again rather than changing several options at once.
Why it happens
The model has to draw two hands, a bicep and a heart that touch, and it redraws them every frame. A second run often draws them cleaner.
Bicep Heart video: a second person or some text appears, how do I stop it?
There should be only one person, and nothing should be written anywhere. A second person or a stray caption usually comes from a photo with someone beside you or a printed shirt. Use a photo of one person, wear plain clothes, and check a 5-second bonus preview.
Quick fixes
- Crop out other people.
- Avoid shirts with printed words or logos.
- Avoid photos with a poster, a sign or a screen behind you.
- Use a plain background.
Why it happens
The model sometimes turns a second face in the photo into a second person, and printed words on a shirt can be redrawn as a caption. A clean photo of one person avoids both.
Questions people ask
Is a failed video charged?
No. The credit is reserved when the run starts and returned if it fails. Failed runs return their credit automatically. A finished clip that just looks off is a result, not a failure, so it is not refunded. Failed runs return their credit automatically. A finished clip that just looks off is a result, not a failure, so it is not refunded. Failed runs return their credit automatically. A finished clip that just looks off is a result, not a failure, so it is not refunded.
How do I avoid paying twice for a bad result?
Run a bonus preview first and fix the photo: one person, an open face, both arms visible. Only then spend the credit on the full clip.
Can I get my money back instead?
Only for packs you have not used, within 7 days of buying. Credits that already produced a video stay spent.
Will the same photo give the same result?
Not exactly. Every run differs a little, even with the same photo.
Make your own Bicep Heart video
Upload one photo and make a 6-second HD video from $8.99. No subscription, and the full video has no watermark.
Make my video