Iceman AI not working? Fixes for common problems and a free redo

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Short answer

A failed Iceman AI render is refunded automatically, but a finished clip is not redone for free: a new run costs 1 credit, even with the same photo. Check your face and hands in a 5-second bonus preview first; every pack includes some.

Example frame: a woman with long dark wavy hair in a black leather jacket and a white T-shirt rapping at the camera in a white cold-storage room
Example frame: a woman with long dark wavy hair in a black leather jacket and a white T-shirt rapping at the camera in a white cold-storage room

Questions people ask

Is a failed video charged?

No. The credit is reserved when the run starts and returned if it fails. Failed runs return their credit automatically.

How do I avoid paying twice for a bad result?

Run a bonus preview first and use a sharp photo with empty, visible hands. Only then spend the credit on the full 15 seconds.

Can I get my money back instead?

Only for packs you have not used, within 7 days of buying. Credits that already produced a video stay spent.

Will the same photo give the same result?

Not exactly. Every run differs a little, even with the same photo.

Is this a failed video?

No. A render that finished is not a failure, so its credit is not returned.

Will a different outfit option help?

Sometimes. The other outfits have not been run on their own yet, so try the preview first.

Can you redo it for free?

No. A video that rendered correctly is not redone for free. See free redo.

Does the silent download help?

Yes. It leaves only the sound you add.

Make your own Iceman AI video

Upload one photo and make a 15-second HD video from $8.99. No subscription, and the full video has no watermark.

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