Shoulder Carry not working? Fixes for common problems and a free redo
By MimicZip Team · Updated:
Short answer
If a Shoulder Carry run fails, the credit comes back automatically. A clip that finished is not redone for free, even when a face drifts or a limb looks odd. Each pack includes bonus previews, so test your photos in one before you use a credit on the full clip.
What comes back and what does not
- Back automatically: a run that ends with an error and no video.
- Not returned: a finished clip in which a face changes from your photo, a limb bends or a third person appears. That counts as a result, not a failed render.
- A new run: another photo or option costs 1 credit, and a 9-second retry is among the cheapest on the site.
- Unused packs: refundable within 7 days, see the refund policy.
What to check in the preview before re-running
Make sure both faces are recognisable, there are only two subjects and nothing is written anywhere. The fix guides cover the common misses: a face changes in the turn (guide), the carry or the landing looks odd (guide), and a third person or some text appears (guide). Previews per pack: 1 ($8.99), 3 ($16.99) and 5 ($25.99).
To ask for a refund on an unused pack within 7 days, email support@mimiczip.com.
Shoulder Carry video: why does a face change when they turn, and how do I fix it?
A face drifts when the photo is dark, small or turned away, because the carrier turns around and the carried one ends in front. Use sharp, well-lit, front-facing photos, run a 5-second bonus preview, then make the full video.
Quick fixes
- Pick a photo where the eyes are open and the face is fully visible.
- Use even light, without a strong shadow across the face.
- Start with the default scene and outfit before changing both.
- Keep hair, hats and scarves off the face in the photo.
Why it happens
Both faces are small in the carry and larger at the end. Sharp photos give the model a clean face for each one to keep through both.
Shoulder Carry video: the carry or the landing looks odd, what can I do?
A body across the shoulders, a turn and a landing are hard for a video model, so a limb can bend or the carried one can change size. Start with the default scene and outfit, keep the photos plain, and check a 5-second bonus preview.
Quick fixes
- Use a whole-body photo with a clear outline.
- Start with the default car park and the clothes from your photos.
- Pick the cool even light: both bodies show best in even light.
- Run again rather than changing several options at once.
Why it happens
The model has to draw two bodies in contact, a turn and a landing, and it redraws all of them every frame. A second run often draws them cleaner.
Shoulder Carry video: a third person or some text appears, how do I stop it?
There should be exactly two subjects, the carrier and the carried one, and nothing should be written anywhere. A third person or a stray sign usually comes from a photo with someone else beside you or a printed shirt. Use a photo of one subject each, wear plain clothes, and check a 5-second bonus preview.
Quick fixes
- Crop out other people, pets and toys.
- Avoid shirts with printed words or logos.
- Avoid photos with a poster, a sign or a screen behind you.
- Use a plain background.
Why it happens
The model sometimes turns a second face in a photo into a third person, and printed words on a shirt can be redrawn as a sign. A clean photo of one subject each avoids both.
Questions people ask
Is a failed video charged?
No. The credit is reserved when the run starts and returned if it fails. Failed runs return their credit automatically. A finished clip that just looks off is a result, not a failure, so it is not refunded. Failed runs return their credit automatically. A finished clip that just looks off is a result, not a failure, so it is not refunded. Failed runs return their credit automatically. A finished clip that just looks off is a result, not a failure, so it is not refunded.
How do I avoid paying twice for a bad result?
Run a bonus preview first and correct the photos: one subject per photo, open faces, head to knees or whole body. Spend the credit on the full clip only after that.
Can I get my money back instead?
Only for packs you have not used, within 7 days of buying. Credits that already produced a video stay spent.
Will the same photo give the same result?
Not exactly. Every run differs a little, even with the same photo.
Make your own Shoulder Carry video
Upload your photos and make a 9-second HD video from $8.99. No subscription, and the full video has no watermark.
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