Sidewalk Collision not working? Fixes for common problems and a free redo
By MimicZip Team · Updated:
Short answer
A failed Sidewalk Collision run is refunded automatically, but a finished clip is not redone for free, even if the face drifts or an object looks odd. Every pack includes bonus previews, so check your photo in one before you spend the credit on the full clip.
What comes back and what does not
- Back automatically: a run that ends with an error and no video.
- Not back: a finished clip where the face changes from your photo, the cup melts or the phone bends. This is a result, not a failed render.
- A new run: another photo or option costs 1 credit, and an 8-second retry is among the cheapest on the site.
- Unused packs: refundable within 7 days, see the refund policy.
What to check in the preview before re-running
Make sure the face is recognisable, there is only one walker and nothing is written anywhere. The three fix guides cover the usual misses: the face changes in the slow motion (guide), the cup or the phone looks odd (guide), and a second person or text appears (guide). Previews per pack: 1 ($8.99), 3 ($16.99) and 5 ($25.99).
To ask for a refund on an unused pack within 7 days, email support@mimiczip.com.
Sidewalk Collision video: why does my face change in the slow motion, and how do I fix it?
The face drifts when the photo is dark, small or turned away, because the camera pushes in on the floating objects and the bump turns your head. Use a sharp, well-lit, front-facing photo, run a 5-second bonus preview, then make the full video.
Quick fixes
- Pick a photo where the eyes are open and the face is fully visible.
- Use even light, without a strong shadow across the face.
- Start with the default city and outfit before changing both.
- Keep hair, hats and scarves off the face in the photo.
Why it happens
The bump, the push-in and the floating objects all change the picture quickly, so the model has little time to hold your face. A sharp photo gives it a clean face to keep.
Sidewalk Collision video: the cup or the phone looks odd, what can I do?
Small objects in slow motion are hard for a video model, so the cup can change shape, the phone can bend or the sunglasses can vanish. Start with the default paper cup and city, keep the photo plain, and check a 5-second bonus preview.
Quick fixes
- Use a whole-body photo with a clear outline.
- Start with the default plain paper cup.
- Pick the Tokyo night default: its screens and crowd are the easiest background for the model.
- Run again rather than changing several options at once.
Why it happens
The model has to draw three small objects, keep them apart and move them slowly through the air. A second run often draws them cleaner.
Sidewalk Collision video: a brand or some text appears, how do I stop it?
There should be no brand and no text anywhere, and the cup should be plain. A stray logo or sign usually comes from a photo with a printed shirt or a branded cup in your hand. Use a plain photo, plain clothes, and a 5-second bonus preview.
Quick fixes
- Crop out other people and any printed or branded items.
- Avoid shirts with printed words or logos.
- Avoid photos with a poster, a sign or a screen behind you.
- Use a plain background.
Why it happens
The model sometimes turns printed words on a shirt into signs or a logo on the cup. A clean photo with nothing written in it avoids this.
Questions people ask
Is a failed video charged?
No. The credit is reserved when the run starts and returned if it fails. Failed runs return their credit automatically. A finished clip that just looks off is a result, not a failure, so it is not refunded. Failed runs return their credit automatically. A finished clip that just looks off is a result, not a failure, so it is not refunded. Failed runs return their credit automatically. A finished clip that just looks off is a result, not a failure, so it is not refunded.
How do I avoid paying twice for a bad result?
Run a bonus preview first and fix the photo: one person, an open face, the body visible from the waist up. Only then spend the credit on the full clip.
Can I get my money back instead?
Only for packs you have not used, within 7 days of buying. Credits that already produced a video stay spent.
Will the same photo give the same result?
Not exactly. Every run differs a little, even with the same photo.
Make your own Sidewalk Collision video
Upload one photo and make an 8-second HD video from $8.99. No subscription, and the full video has no watermark.
Make my video