Cutting The Branch not working? Fixes for common problems and a free redo
By MimicZip Team · Updated:
Short answer
A failed Cutting The Branch run is refunded automatically, but a finished clip is not redone for free, even if the face drifts or the splash looks odd. Every pack includes bonus previews, so check your photo in one before you spend the credit on the full clip.
What comes back and what does not
- Back automatically: a run that ends with an error and no video.
- Not returned: a finished clip in which a face changes from your photo, the branch bends oddly or a second person appears. That counts as a result, not a failed render.
- A new run: another photo or option costs 1 credit, and an 8-second retry is among the cheapest on the site.
- Unused packs: refundable within 7 days, see the refund policy.
What to check in the preview before re-running
Make sure the face is recognisable, there is only one subject and nothing is written anywhere. The three fix guides cover the usual misses: the face changes in the fall (guide), the branch or the splash look odd (guide), and a second person or text appears (guide). Previews per pack: 1 ($8.99), 3 ($16.99) and 5 ($25.99).
To ask for a refund on an unused pack within 7 days, email support@mimiczip.com.
Cutting The Branch video: why does my face change when I fall, and how do I fix it?
The face drifts when the photo is dark, small or turned away, because the body drops, turns and meets the water. Use a sharp, well-lit, front-facing whole-body photo, run a 5-second bonus preview, then make the full video.
Quick fixes
- Pick a photo where the eyes are open and the face is fully visible.
- Use even light, without a strong shadow across the face.
- Start with the default river and jacket before changing both.
- Keep hair, hats and scarves off the face in the photo.
Why it happens
The subject turns away from the camera in the fall and comes up wet at the end. A sharp photo gives the model a clean face to keep through both.
Cutting The Branch video: the branch or the splash look odd, what can I do?
A snapping branch and moving water are hard for a video model, so the branch can bend like rubber or the splash can look odd. Start with the default river and jacket, keep the photo plain, and check a 5-second bonus preview before the full clip.
Quick fixes
- Use a whole-body photo with a clear outline.
- Start with the default river and the plain dark jacket.
- Pick the sunny daylight first: the water and the branch show best in clear light.
- Run again rather than changing several options at once.
Why it happens
The model has to draw wood that cracks, an axe, a body and splashing water, and it redraws all of them every frame. A second run often draws them cleaner.
Cutting The Branch video: a second person or some text appears, how do I stop it?
There should be only you on the branch, and nothing should be written anywhere. A second person or a stray sign usually comes from a photo with someone beside you or a printed shirt. Use a photo of one subject, plain clothes, and a 5-second bonus preview.
Quick fixes
- Crop out other people and pets.
- Avoid shirts with printed words or logos.
- Avoid photos with a poster, a sign or a screen behind you.
- Use a plain background.
Why it happens
The model sometimes turns a second face in the photo into another person on the bank, and printed words on a shirt can be redrawn as a sign. A clean photo of one subject avoids both.
Questions people ask
Is a failed video charged?
No. The credit is reserved when the run starts and returned if it fails. Failed runs return their credit automatically. A finished clip that just looks off is a result, not a failure, so it is not refunded. Failed runs return their credit automatically. A finished clip that just looks off is a result, not a failure, so it is not refunded. Failed runs return their credit automatically. A finished clip that just looks off is a result, not a failure, so it is not refunded.
How do I avoid paying twice for a bad result?
Run a bonus preview first and fix the photo: one subject, an open face, the whole body visible. Only then spend the credit on the full clip.
Can I get my money back instead?
Only for packs you have not used, within 7 days of buying. Credits that already produced a video stay spent.
Will the same photo give the same result?
Not exactly. Every run differs a little, even with the same photo.
Make your own Cutting The Branch video
Upload one photo and make an 8-second HD video from $8.99. No subscription, and the full video has no watermark.
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