iPhone Kupi Dance AI not working? Fixes for common problems and a free redo

Updated:

Short answer

A failed iPhone Kupi Dance render is refunded automatically, but a finished clip is not redone for free: a new run costs 1 credit, even with the same photo. Test the face with a 5-second bonus preview first; every pack includes some.

Example frame: a woman in a long dark green faux-fur coat in a warm wood-panelled hotel room at night, holding up a big unfolded screen
Example frame: a woman in a long dark green faux-fur coat in a warm wood-panelled hotel room at night, holding up a big unfolded screen

Questions people ask

Is a failed video charged?

No. The credit is reserved when the run starts and returned if it fails. Failed runs return their credit automatically.

How do I avoid paying twice for a bad result?

Run a bonus preview first and use a sharp, full-body photo of one adult with empty hands. Only then spend the credit on the full 15 seconds.

Can I get my money back instead?

Only for packs you have not used, within 7 days of buying. Credits that already produced a video stay spent.

Does the outfit option change my face?

No. It changes the clothes only, but a full-body photo keeps your build closer.

Can you redo it for free?

No. A video that rendered correctly is not redone for free. See free redo.

Does the silent download help?

Yes. It leaves only the sound you add.

Is this a failed video?

No. A render that finished is not a failure, so its credit is not returned.

Why is there no logo on the phone?

On purpose: it is a generic device, and we have no link to any phone maker.

Make your own iPhone Kupi Dance video

Upload one photo and make a 15-second HD video from $8.99. No subscription, and the full video has no watermark.

Make my video