Somebody That I Used To Know not working? Fixes for common problems and a free redo
By MimicZip Team · Updated:
Short answer
If a Somebody That I Used To Know run fails, the credit comes back automatically. A clip that finished is not redone for free, even when a face or the paint looks odd. Each pack includes bonus previews, so test your photos in one before you use a credit on the full clip.
What comes back for a Somebody That I Used To Know video, and what does not
- Back automatically: a Somebody That I Used To Know run that ends with an error and no video.
- Not returned: a finished clip in which the face changes from your photo, the paint spreads or a third person appears. That counts as a result, not a failed render.
- A new run: another photo or option costs 1 credit, and a retry of the scene with the turn to the camera, the first verse and the answer stays among the cheapest on the site.
- Unused packs: refundable within 7 days, see the refund policy. Credits that already made a Somebody That I Used To Know clip stay spent.
What to check in the Somebody That I Used To Know preview before re-running
Make sure the faces are recognisable, there are no more than two subjects and nothing is written anywhere. The three fix guides cover the usual misses: the face or the paint changes (guide), the second singer or the paint look odd (guide), and a second person or text appears (guide). Previews per pack: 1 ($8.99), 3 ($16.99) and 5 ($25.99).
To ask for a refund on an unused pack within 7 days, email support@mimiczip.com.
Somebody That I Used To Know video: why does my face or the paint change, and how do I fix it?
The face drifts when the photo is dark, small or turned away, because the paint runs across it and the mouth moves. Use a sharp, well-lit, front-facing photo, run a 5-second bonus preview, then make the full video.
Quick fixes
- Pick a photo where the eyes are open and the face is fully visible.
- Use even light, without a strong shadow across the face.
- Start with the default wall and the face-and-neck paint before changing both.
- Keep hair, hats and scarves off the face in the photo.
Why it happens
The paint covers part of the face while the mouth moves. A sharp photo gives the model a clean face to keep under the pattern.
Somebody That I Used To Know video: the second singer or the paint look odd, what can I do?
Two faces and a painted pattern are hard for a video model, so the second singer can look like the first or the paint can spread. Start with the default wall and face-and-neck paint, keep the photos plain, and check a 5-second bonus preview before the full clip.
Quick fixes
- Use a whole-body photo with a clear outline.
- Start with the default warm wall and the face-and-neck paint.
- Pick the side-on shot first: two faces show best in profile.
- Run again rather than changing several options at once.
Why it happens
The model has to draw two different faces, a pattern across their skin and a head turn, and it redraws all of them every frame. A second run often draws them cleaner.
Somebody That I Used To Know video: a third person or some text appears, how do I stop it?
There should be only one or two singers, and nothing should be written anywhere. A third person or a stray sign usually comes from a photo with someone beside you or a printed shirt. Use photos of one subject each, plain clothes, and a 5-second bonus preview.
Quick fixes
- Crop out other people and pets.
- Avoid shirts with printed words or logos.
- Avoid photos with a poster, a sign or a screen behind you.
- Use a plain background.
Why it happens
The model sometimes turns a second face in a photo into a third singer, and printed words on a shirt can be redrawn as a sign. Clean photos of one subject each avoid both.
Questions people ask
Is a failed Somebody That I Used To Know video charged?
No. The credit is reserved when the run starts and returned if it fails.
How do I avoid paying twice for a bad Somebody That I Used To Know result?
Run a bonus preview first and correct the photos: one or two subjects, open faces, head and shoulders visible. Spend the credit on the full clip only after that.
Can I get my money back instead?
Only for packs you have not used, within 7 days of buying. A credit that already made a Somebody That I Used To Know clip stays spent.
Is a failed video charged?
No. Failed runs return their credit automatically. A finished clip that just looks off is a result, not a failure, so it is not refunded.
Will the same photo give the same result?
Not exactly. Every run differs a little, even with the same photo.
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