Catel Dance not working? Fixes for common problems and a free redo
By MimicZip Team · Updated:
Short answer
If a Catel Dance run fails, the credit comes back automatically. A clip that finished is not redone for free, even when the face drifts or a sleeve looks odd. Each pack includes bonus previews, so test your photos in one before you use a credit on the full clip.
Which cases are returned
- Returned automatically: any run that errors out before a video exists.
- Not back: a finished clip where the face changes from your photo, a sleeve stretches or a second person appears. This is a result, not a failed render.
- Another attempt: it costs 1 credit, whichever photo or option you change, for an 8-second clip.
- Packs nobody has touched: can be refunded inside 7 days; the refund policy has the details.
What to look at in the preview first
Make sure the face is recognisable, there is only one dancer and nothing is written anywhere. The fix guides cover the common misses: the face changes while dancing (guide), the sleeves or the dance look odd (guide), and a third person or some text appears (guide). Previews per pack: 1 ($8.99), 3 ($16.99) and 5 ($25.99).
To request a refund for an unused pack inside 7 days, write to support@mimiczip.com.
Catel Dance video: why does my face change while I dance, and how do I fix it?
The face drifts when the photo is dark, small or turned away, because the head goes away from the camera and back during the turn. Use a sharp, well-lit, front-facing photo, run a 5-second bonus preview, then make the full video.
Quick fixes
- Pick a photo where the eyes are open and the face is fully visible.
- Use even light, without a strong shadow across the face.
- Start with the bedroom and the sweatshirt before changing both.
- Keep hair, hats and scarves off the face in the photo.
Why it happens
The turn shows the back of the head and then the face again, so the model has to bring the same face back. A sharp photo gives it a clean face to return to.
Catel Dance video: the sleeves or the dance look odd, what can I do?
Long sleeves swinging and a full turn are hard for a video model, so a sleeve can stretch or a hand can bend oddly. Start with the default sweatshirt and the bedroom, keep the photo plain, and check a 5-second bonus preview before the full clip.
Quick fixes
- Use a whole-body photo with a clear outline.
- Start with the grey sweatshirt and the bedroom.
- Pick the sunny light first: the sleeves and the turn show best in clear light.
- Run again rather than changing several options at once.
Why it happens
The model has to draw loose cloth in motion, a turning body and hands, and it redraws all of them every frame. A second run often draws them cleaner.
Catel Dance video: a second dancer or some text appears, how do I stop it?
There should be only you in the room, and nothing should be written anywhere. A second dancer or a stray sign usually comes from a photo with someone beside you or a printed shirt. Use a photo of one subject, plain clothes, and a 5-second bonus preview.
Quick fixes
- Crop out other people and pets.
- Avoid shirts with printed words or logos.
- Avoid photos with a poster, a sign or a screen behind you.
- Use a plain background.
Why it happens
The model sometimes turns a second face in the photo into another dancer, and printed words on a shirt can be redrawn as a sign. A clean photo of one subject avoids both.
Questions people ask
Do I pay for a video that errors out?
No. A credit is set aside at the start and handed back when a run errors out.
How can I avoid paying twice?
Use a bonus preview and fix the photo first: one subject, an open face, head to knees visible. Spend the credit on the full video once the preview looks right.
Is cash back possible?
Yes, but only for a pack with no used credits, within 7 days of the purchase. Credits that produced a clip are final.
Is a failed video charged?
No. Failed runs return their credit automatically. A finished clip that just looks off is a result, not a failure, so it is not refunded.
Will the same photo give the same result?
Not exactly. Every run differs a little, even with the same photo.
Make your own Catel Dance video
Upload one photo and make an 8-second HD video from $8.99. No subscription, and the full video has no watermark.
Make my video